I'm flying Southwest airlines today to Florida. Since I carry my tools, my bag is overweight. I've come to accept this. The airlines always charge a fee, so I give them my credit card up front when I arrive. Everyone now and then, I get an IDIOT who won't take my card and won't listen to me. This happenned this morning. I gave her my card and ID and the girl from Southwest refused to take it from me.

Then when she weighed my bags and magically discovered that they were overweight, she asked me for the card again. I asked her why she didn't take it the first time and she said that she was only looking for ID's; not credit cards. Isn't it funny how the airlines expect all of us to multitask, but they can't handle this themselves? Of course, I shouldn't be surprised. We all know how STUPID you have to be in order to get a job at an airline. Of course, if *I* or anyone else treated treated my customers the way these airlines treat us, we'd be fired. This girl will probably get promoted.

I would love to write to Southwest airlines and tell them what I really think of them, but they don't accept e-mail from the general public. They freely admit this if you click here. They claim that they have no way to handle the e-mail in a personal manner, so they're working on it. What a bunch of crap. This is a nice way of saying that they couldn't handle the volume of complaints from customers and since, they don't really care anyway, they might as well just not accept them. I link to their page because, in that way, someone at Southwest will see a link to their website and probably check out this blog out of curiousity. Of course, the IT department would have to be doing their job, so they'll probably never know.